Various factors come into play when it comes to business success. Positive communication is a crucial element of business development; entrepreneurs and employers who do not acknowledge this fact often fail to maximize their business’ potential for improvement. Simply put, positive communication should be a top priority if you want to attain success.
Clear communication is the key to diminishing conflict and getting everyone on the same page. Good communication is the oil that keeps the workplace machine running smoothly. Effective Communication skills is having the ability to listen carefully, speak clearly and put others at ease which is valuable in any organization and can involve a wide range of skills:
- Listening attentively to others and showing interest in everything they say
- Dealing with telephone conversations in an appropriate manner
- Encouraging interest and interaction from others in your team
- Expressing an opinion or asking a question clearly and concisely
- Being able to persuade others of your line of reasoning
Hansen Communication Lab developed the concept of the 5 C’s of communication, which are the following: articulate clearly; speak correctly; be considerate; give compliments; and have confidence. These 5 C’s of communication are designed to help individuals communicate effectively in personal relationships and in the workplace.
These are the key areas where effective communication skills play an important role in business.
Employee Job Satisfaction
Strong Business Relationships
Capable communicators have the power to boost employee morale, manage change, and enhance team cohesion. Positive communication also enables workers to resolve conflict with greater ease, thereby minimizing risks to the organization. As an added benefit, effective internal communication skills can contribute to a good work ethic among your staff and remind them of the company’s goals and vision. Team development encourages employees to view their colleagues as compatriots at the workplace instead of competitors.
Attrition, absenteeism, poor customer service, and even negligence can all stem from poor communication in relation to company policies and procedures. By equipping key personnel with the essential & effective communication skills, you can help protect your company from various internal and external threats.